B399 Privacy Policy — Your information is completely secure

B399 (referred to hereinafter as "we", "the platform", or "b399") is an online gaming service provider. We believe that every user's personal information is a valuable asset, and protecting it is our ethical responsibility.

This Privacy Policy applies to the b399 website, mobile app, and all services. It comes into effect whenever you register, log in, play games, or use any service on b399.

Our Privacy Policy is built on three core principles:

• Transparency: We always clearly state why we are collecting each piece of information.
• Security: Your information is kept secure using the most advanced technology available.
• Control: You have full control over your own data.

This policy is available in both Bengali and English. In the event of any conflict, the English version shall take precedence. However, a complete and easy-to-understand Bengali version has been provided for the convenience of users in Bangladesh.

B399 collects information through various means. Each piece of data has a specific purpose, and we do not collect anything beyond what is necessary.

B399 collects your information for specific, legitimate purposes only. We never use your data beyond those stated purposes. Each purpose is explained in detail below:

• Account Management: Identity and contact information is used for registration, login, and account security.
• Payment Processing: Financial information is used to process deposits and withdrawals, and is also required to comply with Anti-Money Laundering (AML) policies.
• Service Improvement: Which games you prefer and when you play most — we use this information to improve your overall experience.
• Security & Fraud Prevention: Device and location data are analyzed to detect unusual logins, suspicious transactions, or attempted fraud.
• Legal Compliance: Data required to comply with regulatory guidelines is retained accordingly.
• Contact: Your mobile number is used to notify you about important updates, bonus offers, and account-related matters.
• Responsible Gaming: Gaming data is analyzed to identify signs of gaming addiction and to provide support where needed.

B399 uses industry-leading technology and practices to keep your information secure. Our security is structured in multiple layers so that if one layer is compromised, the others continue to protect your data.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Secure Servers: Data is stored in secure, internationally certified data centers.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Restricted Access: Only authorized personnel can access the necessary information.
• Two-Factor Authentication (2FA): Two-factor authentication is available for your account.

How long data is retained depends on its type and applicable legal requirements. As a general rule, all data is kept while an account remains active. Once an account is closed, data is deleted within a maximum of 5 years, except where retention is required by law.

One of b399's most important principles is that we do not sell your data. However, there are specific circumstances under which sharing information may be necessary:

• Payment Processors: Necessary transaction details are shared with bKash, Nagad, or your bank to process deposits and withdrawals.
• Legal Obligations: We may be required to share information in response to a court order, government directive, or regulatory authority request.
• Anti-Money Laundering: Suspicious financial activity may be reported to the relevant authorities.
• Technology Service Providers: Limited data may be shared with trusted technology partners for cloud hosting or analytics services, and they are bound by strict confidentiality agreements.

The b399 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on the website.

Types of cookies used by b399:

• Essential cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and similar choices.
• Analytical Cookies: Used to understand which parts of the site are most visited and to improve our services.

You can manage cookies from your browser settings. However, disabling essential cookies may affect certain site functionality.

As a b399 user, you have several important rights over your own data. We respect these rights at all times.

• Right to Access Your Data: You can contact support at any time to find out exactly what information we hold about you.
• Right to Rectification: If any of your stored information is incorrect, you may request a correction.
• Right to Erasure: When closing your account, you may request deletion of your data beyond what is required by law.
• Right to Object to Processing: You have the right to object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured format.
• Right to Withdraw Consent: You may withdraw consent for optional data processing at any time.

B399 is a platform strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.

• Age is verified at the time of registration.
• Age is re-verified during the KYC process.
• If a user is found to be a minor, their account will be immediately closed and all associated data will be deleted.

It is important to keep your information up to date and accurate. Incorrect details may cause issues with payment processing or KYC verification.

How to Update Your Information:

• General details such as your email address can be updated directly from your account settings.
• To update sensitive information (such as mobile number or NID), please contact support and complete re-verification.

Data Deletion Process:

• When an account closure is requested, identity verification will be carried out first.
• Withdrawals are available once your balance is confirmed after verification.
• Financial transaction records may need to be retained for up to 5 years due to legal obligations.
• All other data will be deleted within 90 days of account closure.

B399 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

• For minor changes, a notice will be posted on the page only.
• For major or significant changes, you will be notified via your registered mobile number or through an in-app notification.
• Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms.
• If you object to any changes, please stop using the platform and request account closure.

If you have any questions, complaints, or requests regarding the Privacy Policy, please contact us. Our dedicated Privacy Team is ready to resolve your concerns promptly.

• Live Chat: Log in to the platform and reach us directly via Live Chat (available 24/7).
• Email: [email protected] — responses are typically sent within 24 hours.
• Response Time: Privacy-related requests will be responded to within a maximum of 30 business days.