B399 Terms and Conditions — Know Before You Play

B399 (hereinafter referred to as "the Platform" or "we") is an online gaming service provider for users in Bangladesh and across South Asia. Use of all b399 services is subject to full compliance with the terms and conditions outlined below.

These terms and conditions form a legally binding agreement between you and b399. By using the Platform, you are considered to have accepted these terms in full. If you disagree with any term, please discontinue use of the Platform.

• These terms apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• B399 reserves the right to modify these terms and conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• It is the sole responsibility of each user to comply with the laws of their own country when using b399's services.

To open an account with b399, the following conditions must be met. Before starting the registration process, please make sure you understand and agree to all terms.

• Single Account: Each person may create only one account. If multiple accounts are found, all of them will be suspended.
• Accurate Information: All information provided at registration must be accurate, complete, and up to date.
• Password security: You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• Account transfer is prohibited: Your b399 account may not be sold, transferred, or lent to any other person.
• Suspicious Activity: If you notice any suspicious activity on your account, contact b399 support immediately.

B399 enforces a strict age verification policy. Anyone under the age of 18 is strictly prohibited from using the Platform. We believe responsible gaming starts with ensuring users are of legal age.

The following documents may be required to complete the KYC (Know Your Customer) verification process:

• National ID (NID), Passport, or Birth Registration Certificate
• Proof of mobile banking account ownership
• Selfie photo (if required)

B399 may request KYC verification at any time, particularly for large withdrawal amounts. Withdrawals may be placed on hold until verification is complete.

The following rules apply when making a deposit on b399. We ensure every deposit is credited to your account quickly and securely.

• Minimum Deposit: The minimum deposit per transaction is BDT 300.
• Accepted methods: Deposits can be made via bKash, Nagad, Rocket, and bank transfer.
• Your account: Deposits must be made from a payment account registered in your own name. Deposits through third parties are strictly prohibited.
• Transaction verification: Save the transaction ID or screenshot for every deposit you make.
• Deposit delay: Deposits are usually instant; however, technical delays may occasionally extend processing time to 1–30 minutes.
• Failed deposit: If a deposit fails but the amount has been deducted, please contact support with your transaction ID.

Withdrawing from b399 is simple and fast. Funds are typically transferred to your mobile banking account within 15 minutes of submitting a request. Certain conditions must be met.

• Minimum Withdrawal: The minimum withdrawal per request is BDT 300.
• Same Method: Withdrawals are generally processed using the same method as the original deposit.
• KYC is mandatory: Account verification must be completed before withdrawals can be processed.
• Bonus wagering: Wagering requirements must be met before withdrawing any winnings earned from a bonus.
• Processing time: Withdrawals are processed within 24 hours; in most cases, funds arrive within 15 minutes.
• Withdrawal Limits: Daily and monthly withdrawal limits apply and vary based on your account verification level.

B399 regularly offers a variety of bonuses and promotions. Each offer comes with its own terms, which are clearly stated in the offer details. Please read them carefully before claiming any bonus.

• Welcome Bonus: New members will receive a welcome bonus on their first deposit. This bonus can only be claimed once.
• Wagering Requirements: Most bonuses carry a specific wagering multiplier (e.g. 30x, 40x). You must wager an amount equal to the total of the bonus and deposit multiplied by that multiplier.
• Validity: Each bonus has a fixed validity period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for specific games. Not all bonuses can be used across all games.
• Multiple Bonuses: Claiming multiple bonuses simultaneously is not permitted unless explicitly authorized.
• Bonus abuse: If bonus system abuse is detected, your account may be closed and the bonus forfeited.

All games on b399 are governed by specific rules. It is your responsibility to understand the rules of any game before you play.

• RNG Assurance: All slots and electronic games use a certified Random Number Generator.
• Technical error: If a game is interrupted due to a technical error, the wagered amount will be refunded.
• Bet limits: Each game has a set minimum and maximum bet limit.
• Internet Connection: If your internet connection drops during a game, the result is saved on the server. You will be able to view the outcome once you reconnect.
• Game Cancellation: b399 reserves the right to temporarily suspend any game that has a technical issue.

The following activities are strictly prohibited on b399. Violations may result in permanent account closure and forfeiture of your balance.

• Creating or operating multiple accounts
• Processing transactions using a third-party payment account
• Manipulating or abusing the bonus system
• Using any form of hacking, cheating, or software exploits
• Attempting to access another user's account without authorization
• Using the Platform for money laundering or illegal transactions
• Using bots or automated software to play games
• Spreading false information about b399

B399 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If any section of these terms is violated
• If KYC verification fails or false information is provided
• If suspicious or fraudulent activity is detected
• As directed by a court or regulatory authority
• Extended inactivity (12 months or more)

B399 will make every reasonable effort to notify users before closing their account. However, in cases of fraud, an account may be closed without prior notice. Users may also request account closure at any time by contacting support.

B399 believes gaming is a form of entertainment, not addiction. We actively promote responsible gaming and provide various tools to support it.

• Spending limit: You can set daily, weekly, or monthly deposit limits.
• Time Limit: You can set time limits on your gaming sessions.
• Self-Exclusion: You can exclude yourself from gaming for a set period of time.
• Reality check: You will receive periodic reminders about your gaming time.

Gaming addiction is a serious issue. If you or someone you know may be struggling with it, seek help immediately and read our Responsible Gaming Read the page.

B399 takes the privacy of your personal information very seriously. Any data we collect is used solely for the purposes of improving our services and maintaining security.

• Data protection: All personal information is protected with SSL encryption.
• Third party: Your information is not shared with third parties except where required by law.
• Cookie Policy: We use cookies to improve your website experience.
• Data deletion: If you request account closure, your data will be deleted beyond what is required by legal obligations.

For more details, visit our Privacy Policy Please read the page.

B399 reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the website, and the updated date will be shown at the top of the page.

• For major changes, you may be notified via your registered mobile number or in-app notification.
• Using the platform after revised terms are published will be deemed acceptance of those terms.
• If you object to any term, please stop using the Platform and contact support.