Will my balance be safe if I self-exclude?

Absolutely. Your account balance remains completely safe during a self-exclusion period. You can withdraw your funds once the exclusion period ends. Our support team will assist you through the process.

I think someone I know has a gambling problem — what should I do?

Start by talking to them with empathy. Listen to how they feel without passing judgment. Reach out to us via b399's live chat — we can guide family members too. Encourage them to seek professional mental health support.

Are Responsible Gaming tools available for free?

Yes, all of b399's responsible gaming tools — deposit limits, time limits, cooldown, and self-exclusion — are completely free. Using them won't affect any of your benefits.

Is gaming always harmful?

Not at all. When played responsibly and within set limits, gaming is a great form of entertainment. Many people enjoy it safely for years. The key is control — know yourself, respect your limits, and have fun.

b399 | Responsible Gaming — Play Smart and Stay in Control

Q: Can I change my deposit limit at any time?

Yes, though for your protection, limit reductions take effect immediately. Increasing a limit requires a 24-hour cooldown period, giving you time to avoid impulsive decisions.

Our Responsible Gaming Tools

B399 gives you these dedicated tools to help you build safe and balanced gaming habits

Deposit Limit

Set a limit on how much BDT you deposit daily, weekly, or monthly. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session Time Limit

Set a time limit for how long you play in one sitting. You will be automatically logged out when the time is up. Taking breaks between long sessions keeps your mind fresh and your decisions sharper.

Cooldown Break

If you feel like you need a break, set a cooldown period of anywhere from 24 hours to 30 days. During this time you won't be able to log in to your account, helping you resist the urge to play excessively.

Self-Exclusion

If you need a longer break, activate self-exclusion for anywhere between 6 months and 5 years. During this period, all promotional communications will be stopped and your account will be completely inactive.

Loss Limit

Set a cap on how much you are willing to lose within a given period. Once the limit is reached, you will not be able to place any more bets in that session. This is the most effective way to protect your finances.

Support & Guidance

B399's trained support team is always here for you. If you have any concerns about your gaming, reach out via live chat. We don't judge — we just help.

Contents

What is Responsible Gaming Recognise the signs of addiction Safe Gaming Rules How to Set Limits Minor Protection Where to Get Help b399's Commitment

Important: b399 is for players aged 18 and above only. Play for entertainment purposes only. If you notice any signs of addiction, seek help immediately.

What is Responsible Gaming and why it matters

Responsible gaming means treating gaming purely as entertainment — not as a source of income, a way to relieve stress, or a solution to problems. At b399, responsible gaming is not just a set of rules; it is the foundation of how we design every part of our platform.

Online gaming is growing fast in Bangladesh. From young adults to the middle-aged, many people now enjoy slots, Live Casino, or Sports Betting. But like any form of entertainment, gaming requires boundaries. Research shows that players who plan ahead — setting a budget and sticking to a schedule — enjoy it far more in the long run.

Responsible gaming on b399 means:

Setting your budget and time limit before you start playing
Not chasing losses with more bets
Taking a break if gaming is causing anxiety or emotional distress
Putting your own and your family's financial security first at all times.
Seeing the courage in asking for help rather than treating it as a weakness.

Keep in Mind: Gaming should be a small, enjoyable part of your life — not your whole life. b399 always wants you to play with a smile and leave with one too.

Recognise the signs of gaming addiction

Gaming addiction usually develops gradually. Often you do not notice where the entertainment ended and the problem began. Check the signs below — if 3 or more apply to you, it is time to seek help now:

You are playing beyond your set time or budget and feeling regret afterwards.

You keep placing more bets to recover lost BDT, but the situation keeps getting worse.

You are cutting back on time with family, friends, or work because of gaming.

You feel restless, anxious, or irritable when you are not gaming.

You are borrowing money or lying to cover your gaming expenses.

You have tried to stop gaming but keep failing.

You are turning to gaming to cope with stress, depression, or loneliness.

Keep in Mind: If you notice these signs, it is not a character flaw — it is a health issue. Seeking help takes courage. b399's support team is ready to assist you with complete confidentiality.

The Golden Rules of Safe Gaming

If you want to keep enjoying gaming for the long haul, follow a few simple guidelines. These have been developed with input from b399's experienced team and international Responsible Gaming specialists:

Set a budget in advance: Before you start playing, decide the maximum amount in BDT you are willing to spend that day. Once you reach that amount, stop. Never play with money set aside for essential expenses.
Set a Time Limit: Set a timer before you start playing. When it goes off, put down your device and step away — no matter what.
Don't bet on impulse: Avoid placing large bets when you're angry, upset, or under pressure. Your judgment is impaired in those moments.
Stop after a loss: Beware of the urge to chase losses with bigger bets. It is the most dangerous habit there is.
Take Regular Breaks: Take at least a 10-minute break every hour. Get up, walk around, and have some water.
Never Play Under the Influence: You can't make good decisions when your mind isn't clear.
Keep a gaming log: Keep a short note of how much you have deposited and how much you have won. It helps you see the real picture.

You can apply all these controls easily from your b399 Account Settings. Manage deposit limits, loss limits, and cooldown periods — all in one place.

Step-by-step guide to setting limits on b399

Setting limits on b399 is straightforward. Go to "Responsible Gaming" under Account Settings to access all the tools. Here are the steps:

Log in to your account

Go to Settings

Open the "Responsible Gaming" menu from "Account Settings".

Choose a Limit Type

Choose from deposit limits, loss limits, session time limits, or cooldown periods — whatever suits your needs.

Enter Amount and Duration

Set a specific amount and period (daily / weekly / monthly) and confirm it.

Effective immediately

Reducing a limit or adding a new one takes effect immediately. Increasing a limit requires a 24-hour waiting period.

Notify Support

For any issues or assistance, chat with us via live chat.

Minor Protection

B399 is strictly a platform for users aged 18 and above. We are committed to protecting minors from gaming. Some tips for parents and guardians:

Use a device password: Use a strong password on your mobile or computer to prevent children from gaining easy access.
Keep your b399 login details private: Never share your username or password in front of children.
Enable Parental Controls in Your Browser: Most smartphones and browsers offer built-in age-based content filters you can enable.
Let Us Know If You're Concerned: If you suspect a minor is using b399, contact us immediately. We will take prompt action.

b399 requires mandatory age verification during registration and KYC. Any underage account opened through fraudulent means will be identified and closed immediately.

Where to Get Help

You do not have to face a gambling problem alone. There are many sources of support, both within b399 and beyond:

b399 Live Chat Support: Our trained support team is available 24 hours a day, 7 days a week. Feel free to reach out about any concerns related to your gaming.
Account Self-Exclusion: You can temporarily or permanently suspend your own account at any time. The restriction takes effect within 24 hours of your request.
Family Support: Talk openly with the people close to you. Support from family is often more effective than any treatment.
Professional Counselling: Get in touch with mental health professionals in Bangladesh. Free consultations are available in many places.

In case of emergency: Contact the Bangladesh National Mental Health Helpline. Reaching out for help is the first and most courageous step.

b399's commitment to Responsible Gaming

B399 is more than a gaming platform — we are building a responsible community. Our commitments are:

Including a clear Responsible Gaming message in every advertisement.
Informing new users about Responsible Gaming tools at the point of registration.
Detecting unusual behaviour (such as a sudden spike in betting) and alerting the user.
Honouring self-exclusion requests and processing them promptly.
Regularly investing in the improvement of Responsible Gaming tools.
Strict 18+ age verification is enforced at all times.

b399 follows international Responsible Gaming standards and puts player protection above business profit.

On b399 Responsible Gaming — Keep it fun, not addictive